Privacy Policy

Effective Date: May 17, 2025

Groundwork HQ LLC, DBA Back Office Masters, is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information in connection with the services we provide as a real estate service company. By using our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect
   We may collect the following types of information:

1.1 Personal Information
Name
Contact details (email address, phone number, address)
Government-issued identification (e.g., driver’s license)
Payment details for transactions

1.2 Property Information
Details of properties you own, lease, or are interested in buying/selling
Transaction history

1.3 Usage Information
Browser and device details
IP address
Cookies and tracking technologies for analytics

1.4 Third-Party Information
Information provided by agents, brokers, or other third parties in connection with your transactions

2. How We Use Your Information
   We use your information to:

Facilitate property buying, selling, leasing, or renting transactions, and to provide administrative assistance as per the needs of your company and your agreement with Back Office Masters.
Communicate with you about your inquiries, listings, or transactions
Provide personalized services and recommendations
Comply with legal and regulatory obligations
Improve our website and services through analytics

3. SMS Communications and Consent

By providing your phone number through our website forms, intake forms, scheduling tools, or other direct interactions, you consent to receive text messages from Groundwork HQ LLC d/b/a Back Office Masters related to your transactions, services, inquiries, and occasional informational or promotional communications.

Message frequency may vary. Message and data rates may apply. You can opt out of receiving text messages at any time by replying STOP. For assistance, reply HELP.

We do not share, sell, rent, or disclose your mobile phone number or SMS consent information to third parties or affiliates for marketing purposes. Your information is used solely for the purpose of providing our services and communicating with you in relation to your transactions or inquiries.

4. Sharing Your Information
   We do not sell your personal information. However, we may share your information with:

Real estate agents, brokers, or service providers involved in your transaction
Financial institutions for payment processing
Regulatory or legal authorities when required by law
Technology partners for hosting and analytics

5. Data Security
   We implement industry-standard security measures to protect your personal information. However, no system can be completely secure. We encourage you to safeguard your personal details when sharing online.

6. Cookies and Tracking Technologies
   Our website uses cookies to enhance user experience and gather usage data. You may manage cookie preferences through your browser settings.

7. Your Rights
   Depending on your jurisdiction, you may have the right to:

Access your personal information
Request corrections to your information
Opt-out of marketing communications
Delete your personal data

To exercise these rights, contact us at:

Back Office Masters
4519 Woodruff Rd.  Unit 4 #6445, Columbus, GA 31904
[email protected]
706-587-4960

8. Retention of Data
   We retain your data for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.

9. Third-Party Links
   Our website may include links to third-party websites. We are not responsible for their privacy practices or content.

10. Updates to This Policy
    We may update this Privacy Policy periodically. We will notify you of significant changes via email or on our website.

11. Contact Us
    If you have any questions or concerns about this Privacy Policy, please contact us at:

Back Office Masters
4519 Woodruff Road, Unit4 #6445

Columbus, GA 31904

[email protected]
706-587-4960

12. Acknowledgement
    By using our services, you acknowledge that you have read and understood this Privacy Policy.